ITIL Basics: Beginners Guide to ITIL (Self Paced)

ITIL Basics course helps you acquire a general awareness of the key elements, concepts and terminology used in the ITIL Lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. If you are interested in gaining basic knowledge about the concepts, core principles and practices of IT Service Management and you want to earn further ITIL qualifications, this course will be invaluable.

Key features

• 9 hours of high-quality e-learning content
• 7 real world examples
• 27 end of chapter quizzes
• Question bank of 40 questions
• 1 simulation exam
• Course completion certificate

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