ITIL® 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for improving the quality of IT services across the IT organization.

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SCHEDULE

FEATURES

• 16 hours of instructor-led training
• 2 industry case studies
• 30 chapter end quizzes
• 2 simulation exams
• Complimentary access to ITIL V3 Foundation OSL
• Exam voucher included

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