ITIL® Intermediate OSA Certification Training (Self Paced)

The ITIL Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

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